Volunteer Receptionist – Bridlington Community Hub

ROLE TITLE:                   Volunteer Receptionist

REPORTS TO:                  Bridlington Community Hub Centre Coordinator

AREA:                                   Bridlington

LOCATION:                        Bridlington Community Hub, 2A Marshall Ave, YO152DS

RESPONSIBLE FOR:     No line management responsibilities


Main Duties:

The receptionist is the first face the users of the Bridlington Community Hub see when they come in, so we are looking for a volunteer who can be friendly, welcoming and helpful to the people who use the centre. We are a busy centre so there are regular visitors to support and some admin tasks to complete.


Main Responsibilities:

  • Answering the door, letting people in, ensuring they sign in and out
  • Providing customer service to hub users: welcoming them, directing them to the right room
  • Being aware of the activities going on each day so as to inform the visitors that enquire
  • Using our directory of local services to signpost visitors to a service they need that we don’t have
  • Checking the room bookings on the booking website
  • Administration tasks such as helping users make a booking online and updating the signing in system.


General Job Tasks

  • Ensure that members of the Bridlington Community Hub team are kept adequately informed of their work and that information is provided as requested
  • To participate in planning and team building activities within ERVAS and to contribute to the core operation and development of the organisation
  • Take part in supervision/appraisal meetings as agreed in line with ERVAS policy
  • Undertake in-service training as appropriate
  • Respect confidentiality of all information acquired through working at ERVAS within the framework of the confidentiality policy
  • To work in a self-servicing capacity
  • Adhere to all ERVAS’s internal policies and procedures
  • Undertake any other duties required by the project


NB: Please also note that the volunteer will participate in the general activities of the organisation.


Health and Safety

All volunteers have a duty of care towards themselves and others in relation to the Health and Safety at Work Act 1974.  As such it will be your responsibility to

  • Make yourself familiar with our Health and Safety policy
  • Abide by the above mentioned general Health and Safety policy, procedures and responsibilities at all times
  • No action is to be taken by you which could threaten your personal health and safety and that of other volunteers/employees/persons
  • Report any unsafe conditions, acts or accidents
  • Undertake any training as required by the organisation that may help you achieve the above responsibilities.


Person Specification

Criteria Essential Desirable How measured
Experience of working with people Yes Application/interview
High standard of accuracy Yes Application/interview
Computer literacy, experience of effectively using a range of basic software packages e.g. Excel, Word, PowerPoint Office, email Yes Application/interview
Good communication skills – written and oral Yes Application/interview
Ability to work on own initiative with minimum supervision Yes Application form
Have a friendly outgoing manner, a ‘people person’ Yes Interview
Good time management skills Yes Application /interview
Ability to work as part of a team Yes Interview/references
Ability and willingness to work at different locations Yes Application/interview
Flexibility regarding times of work Yes Application/interview
Willingness to undertake further training and development Yes Application/interview
Access to transport across the area Yes Application/interview
Conversant with Social Media including Twitter, Facebook, Instagram, YouTube Yes Application/interview
Experience of working with voluntary organisations. Yes Application/interview