ROLE TITLE: Volunteer Receptionist
REPORTS TO: Bridlington Community Hub Centre Coordinator
AREA: Bridlington
LOCATION: Bridlington Community Hub, 2A Marshall Ave, YO152DS
RESPONSIBLE FOR: No line management responsibilities
Main Duties:
The receptionist is the first face the users of the Bridlington Community Hub see when they come in, so we are looking for a volunteer who can be friendly, welcoming and helpful to the people who use the centre. We are a busy centre so there are regular visitors to support and some admin tasks to complete.
Main Responsibilities:
- Answering the door, letting people in, ensuring they sign in and out
- Providing customer service to hub users: welcoming them, directing them to the right room
- Being aware of the activities going on each day so as to inform the visitors that enquire
- Using our directory of local services to signpost visitors to a service they need that we don’t have
- Checking the room bookings on the booking website
- Administration tasks such as helping users make a booking online and updating the signing in system.
General Job Tasks
- Ensure that members of the Bridlington Community Hub team are kept adequately informed of their work and that information is provided as requested
- To participate in planning and team building activities within ERVAS and to contribute to the core operation and development of the organisation
- Take part in supervision/appraisal meetings as agreed in line with ERVAS policy
- Undertake in-service training as appropriate
- Respect confidentiality of all information acquired through working at ERVAS within the framework of the confidentiality policy
- To work in a self-servicing capacity
- Adhere to all ERVAS’s internal policies and procedures
- Undertake any other duties required by the project
NB: Please also note that the volunteer will participate in the general activities of the organisation.
Health and Safety
All volunteers have a duty of care towards themselves and others in relation to the Health and Safety at Work Act 1974. As such it will be your responsibility to
- Make yourself familiar with our Health and Safety policy
- Abide by the above mentioned general Health and Safety policy, procedures and responsibilities at all times
- No action is to be taken by you which could threaten your personal health and safety and that of other volunteers/employees/persons
- Report any unsafe conditions, acts or accidents
- Undertake any training as required by the organisation that may help you achieve the above responsibilities.
Person Specification
| Criteria | Essential | Desirable | How measured |
| Abilities/Skills | |||
| Experience of working with people | Yes | Application/interview | |
| High standard of accuracy | Yes | Application/interview | |
| Computer literacy, experience of effectively using a range of basic software packages e.g. Excel, Word, PowerPoint Office, email | Yes | Application/interview | |
| Good communication skills – written and oral | Yes | Application/interview | |
| Ability to work on own initiative with minimum supervision | Yes | Application form | |
| Have a friendly outgoing manner, a ‘people person’ | Yes | Interview | |
| Good time management skills | Yes | Application /interview | |
| Ability to work as part of a team | Yes | Interview/references | |
| Ability and willingness to work at different locations | Yes | Application/interview | |
| Flexibility regarding times of work | Yes | Application/interview | |
| Willingness to undertake further training and development | Yes | Application/interview | |
| Desirable | |||
| Access to transport across the area | Yes | Application/interview | |
| Conversant with Social Media including Twitter, Facebook, Instagram, YouTube | Yes | Application/interview | |
| Experience of working with voluntary organisations. | Yes | Application/interview |